See below for our our returns and shipping policies. 

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shipping

As a general rule, you can expect to receive your product in 10-14 working days, however, due to item customization and delivery time from suppliers, Delivery time-frames vary by product and are listed on the individual items.

Please ensure you double check the shipping information for the product you have ordered. 

If you require urgent shipping, please contact us.

Returns

Thanks for shopping at Sportsmate
If you are not entirely satisfied with your purchase, we're here to help.
 
Returns

• You have 14 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

​Refunds/Exchanges

• Once we receive your item, we will inspect it and notify you that we have received your return item. We will immediately notify you of the status of your refund after inspecting the item.
• If your return is approved, we will initiate an exchange or refund to your credit card (or original method of payment).
• You will receive the credit within a certain amount of days, depending on your card issuer's policies.

​Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

​Contact Us
If you have any questions on how to return your item to us, contact us.
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